Case study
Challenge
Bleeding High-Margin Leads to Competitors During Off-Hours
Missed calls after business hours were going directly to local competitors.
Traditional answering services were costly and failed to qualify urgency properly.
Technicians wasted off-hours responding to non-emergency inquiries.
Challenge
24/7 Intelligent Voice Triage and Automated CRM Dispatching
Configured a natural voice AI agent to handle emergency qualification and dispatch scheduling.
Connected the voice agent to ServiceTitan for real-time calendar booking.
Implemented immediate SMS confirmations with ETA details right after the call ended.
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