Case study
Challenge
Manual Driver Status Calls Overwhelming Dispatchers and Delaying Exception Handling
Dispatch teams spent over 4 hours per shift manually calling drivers for ETA updates and check-ins.
Off-hours delivery delays and detention alerts went untracked until the next morning.
Shippers flooding customer support channels with "Where is my freight?" inquiries created support bottlenecks.
Challenge
Autonomous Voice AI Dispatcher Integrated with Real-Time TMS and Telematics
Deployed a conversational AI voice agent to initiate automated check-in calls with over-the-road drivers.
Configured voice flows to capture ETA changes, detention status, and location updates over WebRTC.
Integrated directly with the Transportation Management System (TMS) to auto-update load statuses and alert shippers instantly.
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